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Our purpose is to delivery the best service and a good experience to our guests, we are sorry to hear that our services fell below your expectations.Your comments are very important to us and our staff is doing our best to fix and improve the points you indicated to us.I was gone during the day, so it shouldn't have been any difficulties.2) I had to be extra careful to make sure the door closed properly as it wouldn't close the 1st time.Sincerely, Beatriz Cavaciocchi General Manager Novotel São José dos Campos This is the second time I stayed at Novotel Sao Jose Dos Campos, and again I was happily surprised by the level of professionalism and friendliness of the staff in addition to great accommodations and very good meeting rooms and services from the Event Management team Our hotel has responded to the review Dear Orlando, We very much appreciate your comments regarding your stay at the Novotel São José dos Campos.Sincerely, Beatriz Cavaciocchi General Manager Novotel São José dos Campos During my stay I did not have much time to use the hotel amenities so it was basically my room and the restaurant for breakfast.Essas informações serão compartilhadas com nossas equipes e tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.

Sincerely, Beatriz Cavaciocchi General Manager Novotel São José dos Campos Our hotel has responded to the review Dear Uri, Thank you for your feedback about your stay at Novotel São José dos Campos.Cons: sauna was open only by request, bedroom was really small and had a damaged wall nearby the window, no towels available next to the swimming pool (only by request inside of the building, in the front desk).Our hotel has responded to the review Dear Sarina, We very much appreciate your comments regarding your stay at the Novotel São José dos Campos.Sincerely, Beatriz Cavaciocchi General Manager Novotel São José dos Campos Our hotel has responded to the review Dear Visakan, We very much appreciate your comments regarding your stay at the Novotel São José dos Campos.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Sincerely, Beatriz Cavaciocchi General Manager Novotel São José dos Campos Our hotel has responded to the review Dear Uri, Thank you for your feedback about your stay at Novotel São José dos Campos.

Cons: sauna was open only by request, bedroom was really small and had a damaged wall nearby the window, no towels available next to the swimming pool (only by request inside of the building, in the front desk).

Our hotel has responded to the review Dear Sarina, We very much appreciate your comments regarding your stay at the Novotel São José dos Campos.

Sincerely, Beatriz Cavaciocchi General Manager Novotel São José dos Campos Our hotel has responded to the review Dear Visakan, We very much appreciate your comments regarding your stay at the Novotel São José dos Campos.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Sincerely, Beatriz Cavaciocchi General Manager Novotel São José dos Campos Our hotel has responded to the review Dear Samuel Steven, We very much appreciate your comments regarding your stay at the Novotel São José dos Campos.