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I truly believe that what they do is grab one marginal new feature such as free credit score and package it with the latest set of bug fixes and call it a paid upgrade. You will be forced to use task manager to kill the application and pray that it restarts ok. For the first time in years, Quicken 2015 has two "main" new features, that are not subject to crashing Quicken, like most of the major ones of the past.It's truly shameful, especially to users like myself that continue to buy it year after year. So, no real new features, stuff broken so I'm waiting for the endless software updates to once again get it back to usability, and yes, I once again have to enter a bad review, warning others that while Intuit knows that Quicken is pretty much the only option for its long time users, that any potential new customers should be warned that it probably isn't worth it. Lenilyn: Can you please try to close your Quicken software then please try to reopen it. Their approach this year has been more about fixing bugs, and that is what I care about.I removed all traces of Quicken 2015 and after a restart, reinstalled Quicken 2013 and everything works just as v. Having used Pro Series, Turbo Tax, Quicken and Quick Books over my career, I didn't understand the animosity they obviously harbored. Lenilyn: Thank you for patiently waiting, I appreciate it. Lenilyn: Okay, I do apologize for the inconvenience that this has brought you, let me dig deep and look for the best solution for your concern. I then forwarded everything to Customer Support as suggested by "CL" Quicken Support who commented on my review. So, all in all, it's not perfect but it is pretty good. Actually I was pissed that they wasted my time when it's clear they do not know HOW to fix it (See comments in the community forum). I was originally willing to put up with the performance but it can't even reconcile a credit card account from Chase Bank. I went back to Quicken 2013 as it had acceptable, though not great, performance and the bank reconciliations worked. However after working the last several years with Quick Books Payroll I was beginning to see their side. All things considered, I will evolving away from Intuit. You are forced to sign up for an Intuit account which puts your data on their cloud even if you don't want to. Please give me a moment while I review your question. If I got your concern correctly, you got an error when you upgrade in Quicken Deluxe 2015. Cynthia Burns: I think I was clear in the notes I sent. Lenilyn: Before we proceed, can you please tell me what is the release version of your quicken software? I finally received a letter in the mail asking for my receipt that I already sent as an email attachment 5 times.

I would say that it still has many quirks and the biggest lesson I've learned is to wait a few months before upgrading in future releases. The credit score feature seems to work, but there is no way it could be correct. Don't even attempt to update an account on its own without using one step update. Lenilyn: Here's were going to do, let's try to do some trouble shooting steps. Cynthia Burns: Okay Lenilyn: Now, before we proceed with troubleshooting your Quicken, have you had the chance to back up your files? In other words using Alt-Tab and then going back to Quicken the focus is in the right place.Cynthia Burns: I have given you the errors in the notes.... Lenilyn: Okay, can you please send me the screen shot I have not yet receive it. Today I was informed that they had performed a back end patch and that the report function should now be working. UPDATE 3/7/16: Updated to Quicken Windows 2016 R5 patch. Quicken was also recently acquired from Intuit by a private equity firm, H. On rare occasion Quicken hangs (non responsive) and requires ending the task using the Task Manager, but no loss of data. Did not have any issues installing the update and it corrected a few bugs.Most of the time when I review products I think the 1-star reviews are outlier bad experiences, but with Quicken, this is my third year in a row of a terrible experience. There is no point in trying the mobile version as two years of 15 minute data syncs, missing accounts have led me to just use Mint as a way to view all accounts online or via mobile. But now, every time I'm asked for the vault password, I worry it's not going to work again. I still have to click on the frickin' title bar first. The budget is still slow, clunky and has a mind of its own. Cynthia Burns: done File attachment upload has started. And in this vane I'm going to mention a few of the ones I find important over Quicken 2014.1) Transfers from IRA/401K accounts now work properly, and can be deleted.2) Quicken 2015 now works properly with Windows scaling (also known as the DPI setting), with the exception of the Portfolio X-Ray, which doesn't get scaled.Here's the way it went: Day one: Back up everything, twice, just to be sure. Even though they say you won't lose your data, there is so much else that could go wrong. By the way, I'm a senior software engineer with about 40 years of experience across many platforms. Day two: Oh, no, the password vault no longer works! It likes to auto-scroll all the way to the left even though you've selected a cell and started using the keyboard to scroll. Lenilyn: Can I ask the connection method that you're using? Direct connect, Web connect or Express Web connect. Lenilyn: Okay, on the Account that you encountered the error, Can I ask for the connection method of that. Note the Portfolio X-Ray feature is new to Quicken 2015, and is only available in Premier or above.

I would say that it still has many quirks and the biggest lesson I've learned is to wait a few months before upgrading in future releases. The credit score feature seems to work, but there is no way it could be correct. Don't even attempt to update an account on its own without using one step update. Lenilyn: Here's were going to do, let's try to do some trouble shooting steps. Cynthia Burns: Okay Lenilyn: Now, before we proceed with troubleshooting your Quicken, have you had the chance to back up your files? In other words using Alt-Tab and then going back to Quicken the focus is in the right place.Cynthia Burns: I have given you the errors in the notes.... Lenilyn: Okay, can you please send me the screen shot I have not yet receive it. Today I was informed that they had performed a back end patch and that the report function should now be working. UPDATE 3/7/16: Updated to Quicken Windows 2016 R5 patch. Quicken was also recently acquired from Intuit by a private equity firm, H. On rare occasion Quicken hangs (non responsive) and requires ending the task using the Task Manager, but no loss of data. Did not have any issues installing the update and it corrected a few bugs.Most of the time when I review products I think the 1-star reviews are outlier bad experiences, but with Quicken, this is my third year in a row of a terrible experience. There is no point in trying the mobile version as two years of 15 minute data syncs, missing accounts have led me to just use Mint as a way to view all accounts online or via mobile. But now, every time I'm asked for the vault password, I worry it's not going to work again. I still have to click on the frickin' title bar first. The budget is still slow, clunky and has a mind of its own. Cynthia Burns: done File attachment upload has started. And in this vane I'm going to mention a few of the ones I find important over Quicken 2014.1) Transfers from IRA/401K accounts now work properly, and can be deleted.2) Quicken 2015 now works properly with Windows scaling (also known as the DPI setting), with the exception of the Portfolio X-Ray, which doesn't get scaled.Here's the way it went: Day one: Back up everything, twice, just to be sure. Even though they say you won't lose your data, there is so much else that could go wrong. By the way, I'm a senior software engineer with about 40 years of experience across many platforms. Day two: Oh, no, the password vault no longer works! It likes to auto-scroll all the way to the left even though you've selected a cell and started using the keyboard to scroll. Lenilyn: Can I ask the connection method that you're using? Direct connect, Web connect or Express Web connect. Lenilyn: Okay, on the Account that you encountered the error, Can I ask for the connection method of that. Note the Portfolio X-Ray feature is new to Quicken 2015, and is only available in Premier or above.Any selections you chose there would crash the program. When you open a minimized window from the taskbar, there are black blocks in the window which take 5 to 6 seconds to fully render. 1 star for now, and I will update if I hear back from Intuit.======This is my Status Update on 10/12/2014. Product is good, basic chat support I would still rate as barely adequate to adequate. For me..ONE feature gave quicken the nod over other competitors products. Up until now, I have been a Quicken fan for 26 years since the DOS days. It's incredibly slow, even on a 2014 Mac Book Pro (running Windows 8.1) with a Core i7, 16 GB RAM and SSD drive, which is the fastest machine I've ever owned--and I've worked on a lot of computers.